TABLE OF CONTENTS
Introduction
There are a few places to verify that Zoom is integrated and working properly on your account. One is through profile settings to check the overall integration, and the other two can be utilized to check the health of a particular meeting (either one).
Note: Issues generally occur when accounts are shared, mainly due to how Zoom detects accounts being shared on different devices.
I. Check Overall Integration - My Profile Settings
To check overall integration:
Click your name and the top of the Boardable window
Click My Profile
Click Zoom Integration
Check to ensure that the image and Zoom information is displayed correctly
Below are two views - one where the account has an image saved and the other where it doesn't - both are healthy integrations
II. Check Meeting - Edit Meeting
The meeting can be checked using this option OR by clicking the Join Meeting button. Please refer to Check Meeting - Boardable Meeting Link for the other option.
Navigate to the meeting page
Click Edit Meeting Info in the right menu panel
Check to ensure that Zoom is selected under Video Options and a Meeting ID is displayed
III. Check Meeting - Boardable Meeting Link
The meeting can be checked using this option OR by editing the meeting. Please refer to Check Meeting - Edit Meeting for the other option.
Navigate to the meeting page
Click Join Meeting
Check to ensure a Meeting ID is properly displayed above the Open Zoom button
Related Articles
Zoom information:
Zoom Integration - Troubleshooting: learn how to see when there might be an issue with Zoom integration or Zoom's connection to a meeting, and how to fix it
Join Zoom Meetings from Boardable: learn how to join a Zoom meeting from Boardable and still use the advantages of Boardable Spotlight
Integrate Zoom: learn how to integrate Zoom with your Boardable account so the Zoom link is available in the Boardable meeting invitation
Add Zoom to Boardable Meeting: learn how to create a meeting that includes the Zoom link in the Boardable invite, whether the Zoom account is integrated or not
Remove Zoom Integration: learn how to disconnect the links between your Zoom account and your Boardable account
Boardable Spotlight Information:
Boardable Spotlight Overview: learn about Boardable's video conferencing and the features available during a meeting
Meetings with Boardable Spotlight: the essential meeting platform for boards and teams