On Thursday, November 4, 2021, we discovered an issue impacting customers using Google or Apple iCloud Calendars (not integrated with Boardable) resulting in recurring meetings scheduled after Sunday, November 7 at 2AM EST (6PM AEDT) to display on the calendar one hour before its scheduled time.
Incident Status: Resolved on Tuesday, December 21, 2021 at 11:20PM EST.
We apologize for any inconvenience you may have experienced and we appreciate your patience and understanding.
We recommend sending an updated calendar invitation to ensure the correct time is displayed on calendars.
Important Note: Customers in timezones who do not observe daylight saving time will still have recurring meetings displayed on their calendar one hour before the start time (until the next daylight saving time occurs).
Admins and meeting creators can do this by following these steps:
Step 1: Select a recurring meeting impacted by this incident
Step 2: Click on Recurring Meeting Settings from the right navigation menu
Step 3: Select the first meeting date that is listed
Step 4: From the meeting page, click on the Send Update Notifications button from the right navigation menu.
Step 5: Ensure the box is checked next to Send email calendar invite/event update, select Everyone, and click Send
Meeting invitees will receive an updated calendar invitation with the correct time reflected.
Note: Please share this information with other meeting creators who are not Admins.
The following is a list of time zones that do not observe daylight saving.
(UTC) Coordinated Universal Time
(UTC) Monrovia, Reykjavik
(UTC+01:00) West Central Africa
(UTC+02:00) Harare, Pretoria
(UTC+03:00) Kuwait, Riyadh
(UTC+04:00) Abu Dhabi, Muscat
(UTC+04:00) Port Louis
(UTC+05:00) Islamabad, Karachi
(UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi
(UTC+05:30) Sri Jayawardenepura
(UTC+06:30) Yangon (Rangoon)
(UTC+07:00) Bangkok, Hanoi, Jakarta
(UTC+08:00) Beijing, Chongqing, Hong Kong, Urumqi
(UTC+08:00) Kuala Lumpur, Singapore
(UTC+09:00) Osaka, Sapporo, Tokyo
(UTC+10:00) Guam, Port Moresby
(UTC+11:00) Magadan, Solomon Is., New Caledonia
(UTC+12:00) Coordinated Universal Time+12
(UTC-01:00) Cabo Verde Is.
(UTC-02:00) Coordinated Universal Time-02
(UTC-03:00) Buenos Aires
(UTC-03:00) Cayenne, Fortaleza
(UTC-04:00) Georgetown, La Paz, Manaus, San Juan
(UTC-05:00) Bogota, Lima, Quito
(UTC-06:00) Central America
(UTC-11:00) Coordinated Universal Time-1
(UTC-12:00) International Date Line West