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Meetings with Boardable Spotlight!
Spotlight Troubleshooting Tips
Learn More / Troubleshoot Spotlight
Learn More / Troubleshoot Spotlight
Learn more about possible difficulties, what Spotlight has to offer, and how to troubleshoot when in a meeting.
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Written by Jocelyn Gombos
Updated over a week ago

CURRENT SPOTLIGHT STATUS

No major issues reported

Note: if you are currently experiencing an issue with your Spotlight meeting, please email support@boardable.com or send us a message through chat (outside of Spotlight).

REPORTED ISSUES WITH SUGGESTED QUICK RESOLUTIONS

  1. AirPod use

    1. Some users are experiencing reports that their voice sounds robotic when using AirPods - turn off Voice Focus (found in the microphone options)

  2. Camera and Microphone - unable to access

    1. Ensure access has been granted to allow use of the camera and microphone

    2. On a Mac computer:

      1. Control access to the microphone on Mac

      2. Control access to the camera on Mac

    3. On a Windows computer:

      1. Windows camera, microphone, and privacy

    4. On Google Chrome:

      1. Use your camera & microphone

    5. For all others, please search for how to control camera and microphone settings

  3. Echoing during the call

    1. You may be too close to another computer whose audio is active - try using a high-quality headset or disable audio on all computers but one, when conferencing in close proximity

    2. Check the connection of your camera (if using an external one)

    3. Change browsers (i.e. if using Safari, leave the meeting and try joining from Chrome)

  4. Low bandwidth issues

    1. Turn off the video option if you are experiencing low bandwidth

  5. Mac performance issues

    1. Check the iOS version - Boardable recommends macOS Monterey 12.1 for the best experience (click the apple icon, then About This Mac to see what version you are using)

  6. Mobile users joining the meeting

    1. At this time, we are seeing that there could be a negative impact to the meeting experience for everyone if attendees are joining through their mobile devices - for the best experience, ask those attendees to dial-in - we are working on updating our mobile experience

MORE DETAILED INFORMATION ABOUT SPOTLIGHT

To learn everything about Boardable Spotlight, please visit the Meetings with Boardable Spotlight collection! For some quick references while in the meeting, here are some links to our help articles.

TROUBLESHOOTING

  1. Video Diagnostics

    1. Test browser compatibility, microphone, speaker, resolution, and connection all in one test that can be used prior to, or during, a meeting

  2. Spotlight Diagnostics Tools

    1. Learn how to use the video diagnostics tool

  3. Supported Web Browsers for Boardable Spotlight

    1. Find out which browsers support our Boardable Spotlight Meeting feature

SPOTLIGHT MEETING EXPERIENCE

  1. Boardable Spotlight Overview

    1. Learn about Boardable's video conferencing and the features available during a meeting

  2. Muting Attendees, Shortcuts, and Useful Tips in Spotlight

    1. Learn about keyboard shortcuts, muting available, using AirPods, and voice focus in Boardable Spotlight meetings

  3. Agenda Progress Marker & Live Updates

    1. Keep participants on the same page during meetings with the Agenda Progress Marker and Agenda Live Updates

  4. Record a Meeting in Boardable Spotlight

    1. Boardable Spotlight allows users to record meetings, review past recordings, and send meeting recordings

  5. Chat in Boardable Spotlight

    1. Learn how to chat in a meeting and review the chats later in Boardable Spotlight

  6. Screen Sharing

    1. Learn how to screen share using Boardable Spotlight

  7. Meeting Documents - View / Upload

    1. Upload files without ever leaving your virtual meeting. Upload from your computer, Document Center, Google Drive, Dropbox, or OneDrive

  8. Meeting Documents - Presenting

    1. Learn how to present documents in Boardable Spotlight

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