TABLE OF CONTENTS
I. Enable Two Factor Authentication
II. Disable Two Factor Authentication
III. Edit Settings if Global 2FA Enabled
I. Enable Two Factor Authentication (2FA)
Boardable provides two factor authentication as an extra measure of security when logging in to Boardable. Two factors means that the user must enter the password they set for the account as well as a One-Time-Passcode (OTP). This helps protect the account from hackers.
Note: Users must set up their own two factor authentication, Organization Admins are not able to perform this action for other users.
To enable 2FA:
Log in to Boardable
Click your name in the profile panel to reveal the drop-down menu
Click My Profile
Click the Two Factor Authentication tab
Click Enable Two Factor Authentication
There are two options to receive verification codes
Mobile Phone Number
Type in the number of the mobile device that should receive verification codes
Click Send Verification Code
Email Address
Click Use email instead
Click Send Verification Code
The email address will be pre-filled with the current log in email address
Click on the first box of the verification code and type in the code sent to the mobile device or email designated
Click Submit
Display will change to show that 2FA is enabled
II. Disable Two Factor Authentication (2FA)
Although not recommended, two factor authentication can be disabled.
To disable 2FA:
Log in to Boardable
Click your name in the profile panel to reveal the drop-down menu
Click My Profile
Click the Two Factor Authentication tab
Click Disable Two Factor Authentication
Note: if Global 2FA is enabled, users will not have the ability to disable two factor authentication. The page will display as follows:

III. Edit Settings if Global 2FA Enabled
Once global 2FA is enabled, the option to disable two factor authentication is no longer available. Although it cannot be disabled, there still may be times when the phone number or email address used for 2FA need to be updated.
To update email or phone when global 2FA is enabled:
Log in to Boardable
Click your name in the profile panel to reveal the drop-down menu
Click My Profile
Click the Two Factor Authentication tab
Click the underlined portion to edit your 2FA settings
Update the phone number and click Send Verification Code
To edit or add email, click Use email instead
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