TABLE OF CONTENTS
I. Introduction
II. Reset password
I. Introduction
There are two ways to change a lost or forgotten password.
The first option is to reset it via an emailed link.
The second option is to log in without a password, then make the needed change within user settings.
A password reset is necessary when you see the error message These credentials do not match our records when the correct data server is selected at log in.
II. Reset Password
To reset a lost or forgotten password:
Go to the Boardable Login page
Click Forgot your password?
Type the login address in the menu this pops out
Click Send Password Reset Link
An email is sent to the login address; click the Reset password button contained by this message
On the page this opens, type the login address in the Email address text box
Type a new password in the New password text box
Re-type the new password in the Confirm Password text box
Click Reset password
The password selected during steps 7 and 8 can then be used during all future logins.
III. Log In Without Password
To update the password within user settings:
Log in without a password, or using Single Sign On
To learn how to do this, please see Related Articles
Click the profile picture or grey silhouette from the top right side of the screen
Click User Settings
Settings menu opens
Click Login and Password from the Settings menu
Type desired password in the New password text box
Re-type the same in the Repeat Password text box
Click Save
Related Articles
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Password Requirements: Learn requirements for Boardable passwords
Log in — troubleshooting: Learn what error messages can happen during a failed login and how to fix them