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Delete User(s) in Boardable
Delete User(s) in Boardable

Learn how to delete a user in Boardable and what happens when the user is deleted.

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Written by Product Support
Updated over 7 months ago

TABLE OF CONTENTS

I. Delete Boardable User(s)

II. What it Means to Delete a User

III. How to Identify Deleted Account

I. Delete Boardable User(s)

Note: only Organization Admins can delete a user.

To delete a Boardable user or users:

  1. Click People from the main menu panel to open the People directory

  2. Click in the box next to the person's name to add a checkmark

    1. Repeat this for every user that should be deleted

  3. The number of people selected will show in the pop up window (designated in picture below by rectangle)

    1. Click Delete (designated in picture below by arrow)

  4. The Are you sure? pop-up window will be displayed

    1. Verify that the correct user or users are listed

    2. Click OK to confirm

    3. The user(s) are now removed from the People directory

II. What it Means to Delete a User

The following happens when a user is deleted by an Organization Admin:

  1. The user is removed from the People directory

  2. The user no longer has access to the Boardable platform

  3. The user no longer has access to any meetings they created or were invited to

  4. The user's name is removed from the Boardable meeting page for meetings they were invited to

    1. Deleted users can no longer be listed in meeting pages' attendance sections

  5. The user receives cancellation notifications for meetings they were invited to

  6. These meetings are removed from the user's calendar

The following remains when a user is deleted:

  1. The user's name will still be displayed as the owner of meetings they previously created

  2. The user's name will still appear in comments, polls, or tasks they were involved in

  3. The user can be added back in and re-invited to Boardable with their information retained (the log in email address will need to be the same as previous until the user has logged in again - then the user can update it themselves if desired)

  4. Meeting pages created by the user will continue to be accessible via the platform, and events for these meetings will continue to populate invitees' calendars

III. How to Identify Deleted Account

When a person is deleted from an organization, there is no error message following attempted login. Instead, the organization from which they are deleted is not presented as an option after login.

If the error message These credentials do not match our records or Cannot find an account with this email address appears during attempted login, this does not mean the account is deleted. Instead, one of the below is true:

  • The password is incorrect

  • The login address is out-of date

  • The selected region does not match that of the organization's data server

To learn more about each potential issue, and how to fix it, please see Related Articles.

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