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Calendar Events — Troubleshooting
Calendar Events — Troubleshooting

Learn how to troubleshoot incorrect times listed on a calendar event for a meeting

Phoenix Robertson avatar
Written by Phoenix Robertson
Updated over a week ago

TABLE OF CONTENTS


I. Update Incorrect Calendar Events

Note: re-sending meeting invites causes all invitees to receive meeting update notifications; this cannot be limited to a small subset of invitees.

If the time, date, or attendees listed on a calendar event for a meeting do not match the details set in Boardable, re-sending invites for the meeting may correct these discrepancies.

To do so:

  1. Navigate to the meeting page whose calendar events do not display the expected details

  2. Click More Actions

  3. Click Re-send meeting invites

  4. Click Send

    1. Invitees are sent new copies of invite email; this should update their calendar events

II. Remove Calendar Events Post-Deletion

Note: re-sent cancellation notifications are sent to all invitees; this cannot be limited to a small subset of invitees.

When a meeting is deleted, events for this meeting should be removed from invitees' calendars automatically.

However, if invitees experience persistent calendar events following a deletion, it may be possible to fix this by re-sending cancellation notifications.

To do so:

  1. Click Meetings from Boardable's main menu panel

  2. Click the Deleted tab

    1. A list of deleted meetings populates beneath this

  3. Click Re-send Cancellation Email next to the desired meeting

    1. Cancellation email notification is re-sent

    2. Re-send Cancellation Email button turns green, and its text changes to Cancellation Email Sent

      1. Invitees are sent new copies of the cancellation notification for this meeting; this should remove the event from their calendars


Related Articles

  • View Deleted Meetings and Re-notify: Learn how to view deleted meeting titles, resubmit notification of cancelled meetings, and remove matching events from invitees' calendars

  • Calendar Event Notifications: Automatically send meeting invitations and changes as calendar events

  • Notifications: New Comments, Discussions, Polls, Tasks, and Meetings. Administrators, Group Owners, Group Administrators, and Collaborators.

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