--- title: Boardable Video Troubleshooting description: Learn more about how to troubleshoot potential difficulties during a Boardable Video conferencing session --- [Skip to content](https://docs.boardable.com/knowledge/boardable-video-troubleshooting#main-content) ![boardable-logo-dark-1.png\]](https://docs.boardable.com/hs-fs/hubfs/Logos/boardable-logo-dark-1.png?height=38&name=boardable-logo-dark-1.png) Open main navigation Close main navigation - [Go to Boardable](https://app.boardable.com/login) [Go to Boardable](https://app.boardable.com/login) Advice and answers from the Boardable Team - There are no suggestions because the search field is empty. 1. [Help Center](https://docs.boardable.com/knowledge?hsLang=en) 2. [Video Conferencing](https://docs.boardable.com/knowledge/video-conferencing?hsLang=en) 3. [Use Boardable Video](https://docs.boardable.com/knowledge/video-conferencing?hsLang=en#use-boardable-video) # Boardable Video Troubleshooting ## Learn more about how to troubleshoot potential difficulties during a Boardable Video conferencing session --- ### TABLE OF CONTENTS #### I. [Unable To Access Camera and Microphone](https://docs.boardable.com/knowledge/boardable-video-troubleshooting#blocked-camera-or-microphone) #### II. [Video or Audio Delay / Lag](https://docs.boardable.com/knowledge/boardable-video-troubleshooting#video-blurring) #### III. [Distorted Audio](https://docs.boardable.com/knowledge/boardable-video-troubleshooting#distorted) #### IV. [No Join Meeting Button](https://docs.boardable.com/knowledge/boardable-video-troubleshooting#no-join) #### V. [Incorrect Calendar Event Information](https://docs.boardable.com/knowledge/boardable-video-troubleshooting#incorrect-event) #### VI. [Mobile App Limitations](https://docs.boardable.com/knowledge/boardable-video-troubleshooting#mobile-app) #### VII. [No Screen Sharing](https://docs.boardable.com/knowledge/boardable-video-troubleshooting#no-screen-sharing) #### VIII. [Waiting on Administrator...](https://docs.boardable.com/knowledge/boardable-video-troubleshooting#waiting-on-administrator) #### IX. [Additional Tips for Best Experience](https://docs.boardable.com/knowledge/boardable-video-troubleshooting#additional-tips) --- ### I. Blocked Camera or Microphone If the error text below is displayed when trying to join a Boardable Video conferencing session, this means the browser's security settings block Boardable Video from accessing the camera or microphone. *Unblock your camera and microphone* To fix the problem, complete the instructions provided by the pop out. ### II. Video Blurring or Audio Delay / Lag This is often caused by low bandwidth. Often, blurring is brief and resolves without intervention. If delays or blurred video feeds persist over time, please review the network capacity: 1. Click **Network** from the meeting options menu at the bottom of the conferencing screen 1. Meeting information panel opens on the right side of the conferencing screen, set to the Network tab Meeting information panel opens on the right side of the conferencing screen, set to the Network tab If this displays a network quality other than good, the experience of the call can be improved by switching to a different network connection. ### III. Distorted Audio When a participant’s audio feed sounds garbled, choppy, robotic, or under water, they can improve this by disabling a setting called *Noise reduction*. This setting is enabled by default for all participants. This is because for most, its only effect is to reduce sounds other than the participant’s voice which may be captured by their mic, such as nearby traffic, voices from another room, etc. For a small number of devices, though, this setting can also distort the audio, causing the participant’s voice to cut in and out. To disable this setting, and fix the issue: 1. Join a Boardable Video meeting 2. Click the gear icon (⚙︎)from the top left side of the video conferencing screen 1. Boardable Video settings menu opens 3. Click the toggle beneath *Noise reduction* to turn this off ### IV. No Join Meeting Button Meeting pages set up to use Boardable Video contain a blue Join Meeting button at the top right side of the page. If this button is missing from a meeting page, this means that to use Boardable Video, the meeting needs to be edited. To do so: 1. Navigate to the meeting page 2. Click Edit Meeting Info (the button showing a pencil on paper at the top right side of the page) 3. If prompted, choose either **Edit this meeting** (to edit a single meeting) or **Edit Full Series** (to edit a recurring series) 4. Click **Location and Video** 5. Click **Boardable Video** beneath *Video* 6. Save the change: 1. To save without sending email update notifications, and without changing invitees' calendar events, click **Save** 2. To save and send all invitees email update notifications which apply edits to invitees' calendar events, click **Save and Notify Invitees** ### V. Incorrect Calendar Event Information If the Boardable Video is the desired video conferencing platform, but another platform (such as Zoom) is listed on the calendar event, this means the meeting needs to be edited to use Boardable video. This can only be done by an admin, meeting creator / owner, or meeting collaborator. To do so: 1. Navigate to the meeting page 2. Click **Edit meeting info** (the button showing a pencil on paper at the top right side of the page) 3. Click **Location and Video** to expand this field 4. Click **Boardable Video** 5. Click **Save and notify invitees** 1. The meeting's video component is changed to Boardable Video 2. Invitees receive an update notification which corrects their calendar events ### VI. Mobile App Limitations The following Boardable Video features are not supported on the mobile app: - Video backgrounds - Video blur - Presenting documents - Screen share To use these features, please join the meeting from the web, or from the desktop app, instead of from the mobile app. ### VII. No Screen Sharing Screen Share is not supported on the desktop app. For this reason, this button is not provided on the meeting options menu at the bottom of the call screen. ![Boardable Video — Troubleshooting](https://docs.boardable.com/hs-fs/hubfs/1%20Knowledge%20Base/Boardable%20Video%20%E2%80%94%20Troubleshooting.png?width=688&height=34&name=Boardable%20Video%20%E2%80%94%20Troubleshooting.png) To screen share during a Boardable Video Meeting, use the web app instead of the desktop app. ### VIII. Waiting on Administrator... The following users can start a Boardable Video Session: - Organization admins - Meeting creators / owners - Meeting collaborators When anyone other than those listed above tries to do so, the message “Waiting on administrator to start the meeting...” displays. To prevent this message and let a user start a video session, please review the desired user’s account role or meeting role, and change it to one of those listed above. ### IX. Additional Tips for Best Experience If video or audio performance during a Boardable Video meeting does not match the needs or expectations, taking the steps below can improve the experience. ![Boardable Video — Troubleshooting 2](https://docs.boardable.com/hs-fs/hubfs/1%20Knowledge%20Base/Boardable%20Video%20%E2%80%94%20Troubleshooting%202.webp?width=670&height=256&name=Boardable%20Video%20%E2%80%94%20Troubleshooting%202.webp) --- Questions? 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