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      Discussions — Troubleshooting

      Learn how to fix difficulties that may come up while navigating discussions

      TABLE OF CONTENTS

      I. Comment Notification, but no Comment

      II. Admin Cannot View Expected Discussions

      I. Comment Notification, but No Comment

      If an email or in-app notification is received for a comment, and this comment is absent from the discussion itself, the cause is that this comment was deleted after it was posted.

      Comments can be deleted by their posters, by the person who started the discussion, or by admins added to the discussion.

      The content of this comment can still be viewed in any email notifications received for it.

      II. Admin Cannot View Expected Discussions

      Only users who are added to a discussion can access it from the Discussions option on the main menu panel.

      This is true even for admins. Discussions admins aren't added to are not listed in the Discussions directory.

      There are a couple options to access the content of these discussions:

      • Another person can add the wanted admin to these discussions. This can be done by the person who started the discussion, or by other admins already added to it.

        • To learn how one of these can add to the discussion participant list, please see Related Articles

      • The content of discussions and all their comments, even those an admin isn't added to, can be viewed by all admins via a Discussion Report

        • For Professional and Enterprise account, this is true for all discussions

        • For other accounts, this is true only for discussions in the past 90 days

        • To learn how to download Discussion Reports, please see Related Articles

      Related Articles

      • Edit or Delete a Discussion: learn who can edit a discussion, delete a discussion, or remove messages from a discussion

      • Discussion Reports: Learn how to get a list of discussions as well as detailed reports - Organization Admins only

      • Overview of Discussions: learn the basics of having discussion in Boardable, along with sorting, filtering, and how to leave a discussion

      • View / Participate in Discussions: learn how to be a part of discussions as well as understand the permissions within a discussion