--- title: "How to Change a User's Login Email Address: User and Admin Steps" description: Learn how users and admins can change a login email address. Follow these steps for a smooth update process. --- [Skip to content](https://docs.boardable.com/knowledge/how-to-change-a-users-login-email-address-user-and-admin-steps#main-content) ![boardable-logo-dark-1.png\]](https://docs.boardable.com/hs-fs/hubfs/Logos/boardable-logo-dark-1.png?height=38&name=boardable-logo-dark-1.png) Open main navigation Close main navigation - [Go to Boardable](https://app.boardable.com/login) [Go to Boardable](https://app.boardable.com/login) Advice and answers from the Boardable Team - There are no suggestions because the search field is empty. 1. [Help Center](https://docs.boardable.com/knowledge?hsLang=en) 2. [Settings](https://docs.boardable.com/knowledge/settings?hsLang=en) 3. [User Settings](https://docs.boardable.com/knowledge/settings?hsLang=en#user-settings) # How to Change a User's Login Email Address: User and Admin Steps ### In This Article Before You Begin Prerequisites Change Your Own Login Email Request a Login Email Change for Another User Troubleshooting --- ### Before You Begin A user’s login email controls how they sign in to Boardable and where they receive notifications, password resets, and account-related messages. Because a single email address can be associated with multiple boards, Boardable limits who can change a login email to prevent accidental access issues. **Only the user or the Boardable Support team can make this change. Admins cannot directly edit another user’s login email.** --- ### Prerequisites - Access to the user’s Boardable account **or** - Admin privileges to contact Support on the user’s behalf - The user’s current login email and new email address --- ### Change Your Own Login Email Users can update their own login email at any time from their profile. 1. Log in to your Boardable account. 2. Open your profile settings. 3. Update your login email address. 4. Save your changes. The updated email becomes the new destination for all notifications and account recovery messages. --- ### Request a Login Email Change for Another User Admins must contact Support to request a login email change for another user. 1. Contact the Boardable Support team. 2. Provide the user’s current login email address. 3. Provide the new email address that should replace it. Support will process the request and confirm once the update is complete. --- ### Troubleshooting **Why can’t admins change login emails directly?** This restriction helps prevent unintended changes for users who belong to multiple boards. **Which email receives notifications and password resets?** Boardable sends all notifications and account recovery emails to the user’s login email address. **What if the user no longer has access to their email?** Contact Support to verify the account and request an email update. --- Questions? 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