How to Change a User's Login Email Address: User and Admin Steps

Before You Begin

A user’s login email controls how they sign in to Boardable and where they receive notifications, password resets, and account-related messages. Because a single email address can be associated with multiple boards, Boardable limits who can change a login email to prevent accidental access issues.

Admins cannot directly edit another user’s login email. Only the user or the Boardable Support team can make this change.

Prerequisites

Access to the user’s Boardable account or
Admin privileges to contact Support on the user’s behalf
The user’s current login email and new email address

Change Your Own Login Email

Users can update their own login email at any time from their profile.

Log in to your Boardable account.
Open your profile settings.
Update your login email address.
Save your changes.

The updated email becomes the new destination for all notifications and account recovery messages.

Request a Login Email Change for Another User

Admins must contact Support to request a login email change for another user.

Contact the Boardable Support team.
Provide the user’s current login email address.
Provide the new email address that should replace it.

Support will process the request and confirm once the update is complete.

Troubleshooting

Why can’t admins change login emails directly?
This restriction helps prevent unintended changes for users who belong to multiple boards.

Which email receives notifications and password resets?
Boardable sends all notifications and account recovery emails to the user’s login email address.

What if the user no longer has access to their email?
Contact Support to verify the account and request an email update.