--- title: Set Up Ask Boardable description: AI, Ask Boardable --- [Skip to content](https://docs.boardable.com/knowledge/set-up-ask-boardable#main-content) ![boardable-logo-dark-1.png\]](https://docs.boardable.com/hs-fs/hubfs/Logos/boardable-logo-dark-1.png?height=38&name=boardable-logo-dark-1.png) Open main navigation Close main navigation - [Go to Boardable](https://app.boardable.com/login) [Go to Boardable](https://app.boardable.com/login) Advice and answers from the Boardable Team - There are no suggestions because the search field is empty. 1. [Help Center](https://docs.boardable.com/knowledge?hsLang=en) 2. [AI](https://docs.boardable.com/knowledge/ai?hsLang=en) 3. [Ask Boardable](https://docs.boardable.com/knowledge/ai?hsLang=en#ask-boardable) # Set Up Ask Boardable ## Configure email settings and select members for reminders. **Important:** Ask Boardable is in early access and available to a limited number of organizations. --- ### In This Article [Before You Begin](https://docs.boardable.com/knowledge/set-up-ask-boardable#before-you-begin) [Choose Settings and Members](https://docs.boardable.com/knowledge/set-up-ask-boardable#choose-settings-and-members) [What Happens Next](https://docs.boardable.com/knowledge/set-up-ask-boardable#what-happens-next) [Troubleshooting](https://docs.boardable.com/knowledge/set-up-ask-boardable#troubleshooting) --- ### Before You Begin Ask Boardable lets people in your organization email [**ask@boardable.ai**](mailto:ask@boardable.ai) with requests. As an admin, you control whether Ask Boardable sends proactive emails, whether replies include document attachments or links, and which members receive proactive emails. #### Prerequisites - Ask Boardable must be enabled for your organization. - You must be an admin. - Members must have an email address in Boardable. --- ### Choose Settings and Members 1. From the left navigation, click **Settings**, then **Transcription & AI**. 2. Choose your email settings: - Enable proactive emails to send meeting reminders to invitees approximately 48 hours before meetings. - Enable attachments to allow Ask Boardable to attach files to its replies. When attachments are disabled, replies include links instead. 3. From the left navigation, select **Ask Boardable**, then **Manage Ask Boardable nudges.** 4. Select the members who should receive proactive emails. - Members do not receive proactive emails until you select them. 5. Click **Submit** to apply your member selections. --- ### What Happens Next Each selected member receives a welcome email from [**ask@boardable.ai**](mailto:ask@boardable.ai) introducing Ask Boardable. Selected members can then receive proactive meeting reminders. Ask Boardable respects each member’s email settings. Members who have turned off Boardable emails will not receive reminders. Anyone in your organization can still email Ask Boardable with a request, whether or not they are selected for proactive emails. --- ### Troubleshooting #### A Member Is Not Receiving Reminders Check the admin view for the reason the member is not receiving reminders. Confirm that: - The member is selected under **Ask Boardable \> Manage Ask Boardable nudges.** - You clicked **Submit** after selecting the member. - Proactive emails are enabled under **Settings \> Transcription & AI**. - The member has not turned off Boardable emails. #### A Member Did Not Receive the Welcome Email Confirm that you selected the member and clicked **Submit**. Ask the member to check their spam folder and add [**ask@boardable.ai**](mailto:ask@boardable.ai) to their safe senders list. #### Ask Boardable Is Missing From the Left Navigation Ask Boardable is available only to organizations participating in early access. Confirm that it has been enabled for your organization and that you are signed in as an admin. --- Questions? 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