Improve Email Deliverability

Ensure that you receive email notifications by following these best practices

In This Article

I. Check Your Spam Folder

II. Use an Allowlist

III. Change Your Notification Settings

IV. Change Notification Settings for Another User

I. Check Your Spam Folder

Not receiving Boardable emails most often occurs due to a block occurring within the email account.

1. Navigate to various folders in the email account to which the mail app may be routing messages, including junk, spam, other, or additional options based on the email provider

2. Complete an email search containing the word 'Boardable,' adjusting settings so that emails marked as spam are included, as well as emails that have been deleted

Navigate to various folders in the email account to which the mail app may be routing messages, including junk, spam, other, or additional options based on the email provider

Complete an email search containing the word 'Boardable,' adjusting settings so that emails marked as spam are included, as well as emails that have been deleted

II. Use an Allowlist

To ensure all messages are able to be received and not routed to a spam folder, Boardable sending addresses should be added to an allowlist, otherwise known as "unblock," or "safe senders list":

1. emailer@boardable.com

2. hello@boardable.com

3. hello@emailer.boardable.com

If needed as part of the allowlist, our IP address is: 159.135.234.26

The location of the settings to allow emails from specific senders will vary based on the email provider, and if they are not immediately apparent it may be possible to find instructions by searching online:

1. Open an internet browser

2. The following are suggested searches to type:

   1. How do I allow an email address in Gmail [replace Gmail with the name of your email app, such as Outlook, Apple Mail, Yahoo, etc.]

   2. How do I unblock an email in Mac mail?

   3. Why am I not receiving emails from a particular sender?

   4. Do I have quarantined emails?

III. Change Your Notification Settings

Check your notification settings. You may have inadvertently opted out of emails. All Boardable users can manage their notification settings.  

1. Select your profile image in the upper right corner. 

2. Select User Settings.

   

3. Select Settings.

4. Beneath "Notifications," select Immediately.

5. Select Save.

IV. Change Notification Settings for Another User

To update notifications for another admin, member, or observer:

1. Select People from the main navigation menu.

   

2. Select the name of the person whose settings you want to change.

3. Select Edit.

4. Select Settings.

5. Beneath "Notifications," select Immediately.

6. Select Save.

Related Articles

• Boardable System Requirements: learn about the systems requirements needed to enjoy an optimum experience in the Boardable platform

• How secure is Boardable?: Boardable security, Secure Sockets Layer (SSL) certification, Amazon Web Services (AWS), terms, and privacy policy

• Understanding Boardable Domain Allowlist, VPNs, and Firewalls: learn about what should be on your allowlist for domains as well as VPN and firewall information for the Boardable platform