TABLE OF CONTENTS
III. Chat with Support
I. Access Help and Support
Help articles and the ability to chat with support are available on the mobile app.
To access help:
Tap More from the bottom menu
Note: users with the role of Observer will not see the Docs option
Tap Help and Support
II. View and Search Help Articles
The ability to view the list of help articles as well as search help articles is available through the Help and Support menu.
To view and search all help articles:
From the Help and Support screen, tap Search articles...
Help topics display the same as Help Center on the web or desktop apps
Scroll through the topics, help article lists, and help articles by lightly pressing a finger on the screen and moving it up (or down to reverse scroll)
Tap the x at the top to return to the Help and Support screen
Tap the left arrow at the top (when available) to return to the previous screen
Get help displays at the top of the topic list
Tap any topic to view help articles associated with it
Tap any article name to open and view the article
To search for an article
Tap in the Search articles... box on the Get help screen
Using the keyboard displayed, type a topic
Relevant articles are displayed
Scroll through the list to find the most relevant one
Tap the article name to open and view
Tap Cancel to return to article topics
III. Chat with Support
There are a couple ways to chat with support via a mobile device.
To do so using the mobile app:
From the Help and Support screen, tap Send us a Message
Complete the prompts this expands
At the bottom of the chat screen, tap Start a conversation... to reveal the keyboard
Type a message and tap Send
Note: live support is available 9:00 am to 10:00 pm Eastern Standard Time
To do so via text / SMS, send your question via text to +18889266458.
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