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      Mobile Help and Support

      Learn how to get search for help, view articles, and chat with Support in the mobile app.

      Table of Contents

      I. Access Help and Support

      II. View and Search Help Articles

      III. Chat with Support

      I. Access Help and Support

      Help articles and the ability to chat with support are available on the mobile app.

      To access help:

      1. Tap More from the bottom menu

        1. Note: users with the role of Observer will not see the Docs option

          menu

      2. Tap Help and Support

        helpsupport

      II. View and Search Help Articles

      The ability to view the list of help articles as well as search help articles is available through the Help and Support menu.

      To view and search all help articles:

      1. From the Help and Support screen, tap Search articles...

        supportmenu

      2. Help topics display the same as Help Center on the web or desktop apps

        1. Scroll through the topics, help article lists, and help articles by lightly pressing a finger on the screen and moving it up (or down to reverse scroll)

        2. Tap the x at the top to return to the Help and Support screen

        3. Tap the left arrow at the top (when available) to return to the previous screen

        4. Get help displays at the top of the topic list

          1. Tap any topic to view help articles associated with it

            1. Tap any article name to open and view the article

      3. To search for an article

        1. Tap in the Search articles... box on the Get help screen

        2. Using the keyboard displayed, type a topic

        3. Relevant articles are displayed

          1. Scroll through the list to find the most relevant one

          2. Tap the article name to open and view

          3. Tap Cancel to return to article topics

            searcharticles


      III. Chat with Support

      There are a couple ways to chat with support via a mobile device.

      To do so using the mobile app:

      1. From the Help and Support screen, tap Send us a Message

        supportmenu (1)

      2. Complete the prompts this expands

      3. At the bottom of the chat screen, tap Start a conversation... to reveal the keyboard

        1. Type a message and tap Send

        2. Note: live support is available 9:00 am to 10:00 pm Eastern Standard Time

      To do so via text / SMS, send your question via text to +18889266458.

      Related Articles

      • Boardable Mobile App Overview: learn how to get the mobile app, view a demo, and log in with a password, magic link, or Google

      • Navigate Boardable's Mobile App: learn how to navigate through Boardable's features from the home screen / menus and how to switch between organizations

      • Meeting Details in Mobile: learn how to RSVP, view meeting details, and see the list of upcoming and past meetings

      • Join Meeting in Mobile: earn how to join a meeting in the mobile app as well as the options available during a meeting

      • Mobile Tasks, Goals, and Polls: learn about tasks, goals, and polls in the mobile app