Deactivate a Boardable User

Remove access for individuals no longer involved with your organization.

About this task
Prerequisites
Steps
Result
What happens when you deactivate a user
Troubleshooting

About this task

Deactivating a user in Boardable revokes their access to the platform while preserving their historical activity, including meeting records, comments, and task ownership. This is useful when someone leaves your organization or no longer needs access to Boardable.

Prerequisites

• You must be assigned the Organization Admin role.

Deactivate a User

1. Select People from the main navigation menu.

2. In the People directory, check the box next to each user you want to deactivate.

   • A count of selected users appears at the top of the page.

3. Click Deactivate in the pop-up menu.

4. Click Submit to confirm deactivation.

What happens when you deactivate a user

The user loses:

• Access to the Boardable platform

• Access to any meetings they created or were invited to

• Visibility in meeting attendee lists

The system retains:

• Their name as the creator of any meetings, tasks, or discussions

• Comments, poll responses, and task history

• Calendar events for meetings they created (still visible to other invitees)

• The ability to re-invite the user using the same email address

Reactivate a User

If a user needs access again, you can reactivate their account without creating a new profile.

1. Select People from the main navigation menu.

2. Click the Invite Status dropdown near the top of the directory.

   

3. Select Deactivated from the dropdown menu.

4. Check the box next to each user you want to reactivate.

5. Click Reactivate at the top of the page.

Questions? Contact your CSM or write to the Support team at support@boardable.com