--- title: Deactivate a Boardable User description: Remove access for individuals no longer involved with your organization. --- [Skip to content](https://docs.boardable.com/knowledge/deactivate-a-boardable-user#main-content) ![boardable-logo-dark-1.png\]](https://docs.boardable.com/hs-fs/hubfs/Logos/boardable-logo-dark-1.png?height=38&name=boardable-logo-dark-1.png) Open main navigation Close main navigation - [Go to Boardable](https://app.boardable.com/login) [Go to Boardable](https://app.boardable.com/login) Advice and answers from the Boardable Team - There are no suggestions because the search field is empty. 1. [Help Center](https://docs.boardable.com/knowledge?hsLang=en) 2. [People](https://docs.boardable.com/knowledge/people?hsLang=en) # Deactivate a Boardable User ## Remove access for individuals no longer involved with your organization. #### **### [In This Article Before You Begin Prerequisites Deactivate a User What Happens When You Deactivate a User Reactivate a User Troubleshooting](https://docs.boardable.com/knowledge/deactivate-a-boardable-user#troubleshooting)** --- ### Before You Begin Deactivating a user in Boardable removes their ability to log in or access any organization materials while retaining their historical contributions. This ensures that meeting records, comments, and ownership of tasks or discussions remain intact for audit and reporting purposes. Use this feature when someone leaves your organization or no longer requires access to Boardable. --- ### Prerequisites - You must be assigned an **Admin** in Boardable. --- ### Deactivate a User 1. From the main navigation menu, select **People**. 2. In the People directory, check the box next to each user you want to deactivate. - A count of selected users appears at the top of the page. 3. Click **Deactivate** in the pop-up menu. 4. Click **Submit** to confirm deactivation. ![Screenshot 2025-06-24 at 2.24.56 PM](https://docs.boardable.com/hs-fs/hubfs/Screenshot%202025-06-24%20at%202.24.56%20PM.png?width=670&height=123&name=Screenshot%202025-06-24%20at%202.24.56%20PM.png) --- ### What Happens When You Deactivate a User When you deactivate a user, they immediately lose access to Boardable and are removed from active participation. The following changes occur: The user loses: - Access to the Boardable platform - Access to meetings they created or were invited to - Visibility in attendee lists Calendar and notifications: - If the user used calendar integrations (ICS), Boardable sends **individual cancellation emails** for each future meeting they were invited to. This ensures meetings are removed from the user’s external calendar one by one. - Meetings are also removed from the user’s calendar if their calendar access was directly deactivated. - The user no longer receives meeting updates or notifications going forward. This process helps prevent orphaned calendar events and ensures the user’s calendar stays accurate after deactivation. **The system retains:** - The user’s name as creator of meetings, tasks, or discussions - All comments, poll responses, and task history - Calendar events for meetings they created (still visible to other invitees) - The ability to re-invite the user using the same email address --- ### Reactivate a User If a user needs access again, you can reactivate their account without creating a new profile. 1. Select **People** from the main navigation menu. 2. Click the **Invite Status** dropdown near the top of the directory. ![Screenshot 2025-06-24 at 2.27.21 PM](https://docs.boardable.com/hs-fs/hubfs/Screenshot%202025-06-24%20at%202.27.21%20PM.png?width=217&height=250&name=Screenshot%202025-06-24%20at%202.27.21%20PM.png) 3. Select **Deactivated** from the dropdown menu. 4. Check the box next to each user you want to reactivate. 5. Click **Reactivate** at the top of the page. --- ### Troubleshooting - If a deactivated user still appears in an attendee list, refresh the meeting page to update participant visibility. - Reactivation restores access immediately; if a user cannot log in, ensure they are using the same email address as their original profile. --- **Questions?** Contact your CSM or write to the Support team at support@boardable.com - [Boardable Overview](https://docs.boardable.com/knowledge/boardable-overview?hsLang=en#main-content) - [Boardable Overview](https://docs.boardable.com/knowledge/boardable-overview?hsLang=en#boardable-overview) - [Manage Your Subscription](https://docs.boardable.com/knowledge/boardable-overview?hsLang=en#manage-your-subscription) - [Getting Started](https://docs.boardable.com/knowledge/getting-started?hsLang=en#main-content) - [Quick Start Guides](https://docs.boardable.com/knowledge/getting-started?hsLang=en#quick-start-guides) - [Login and Setup](https://docs.boardable.com/knowledge/getting-started?hsLang=en#login-and-setup) - [Use Boardable Mobile](https://docs.boardable.com/knowledge/getting-started?hsLang=en#use-boardable-mobile) - [Use Boardable Desktop](https://docs.boardable.com/knowledge/getting-started?hsLang=en#use-boardable-desktop) - [Boardable Group Trainings](https://docs.boardable.com/knowledge/getting-started?hsLang=en#boardable-group-trainings) - [Document Center](https://docs.boardable.com/knowledge/document-center?hsLang=en#main-content) - [Manage Documents](https://docs.boardable.com/knowledge/document-center?hsLang=en#manage-documents) - [Annotate and Edit Documents](https://docs.boardable.com/knowledge/document-center?hsLang=en#annotate-and-edit-documents) - [Manage Document Signatures](https://docs.boardable.com/knowledge/document-center?hsLang=en#manage-document-signatures) - [Meetings](https://docs.boardable.com/knowledge/meetings?hsLang=en#main-content) - [Create and Configure Meetings](https://docs.boardable.com/knowledge/meetings?hsLang=en#create-and-configure-meetings) - [Manage Meeting Invitees](https://docs.boardable.com/knowledge/meetings?hsLang=en#manage-meeting-invitees) - [Create Meeting Agendas](https://docs.boardable.com/knowledge/meetings?hsLang=en#create-meeting-agendas) - [Take Meeting Minutes](https://docs.boardable.com/knowledge/meetings?hsLang=en#take-meeting-minutes) - [Use the Calendar](https://docs.boardable.com/knowledge/meetings?hsLang=en#use-the-calendar) - [Agenda](https://docs.boardable.com/knowledge/meetings?hsLang=en#agenda) - [Groups](https://docs.boardable.com/knowledge/groups?hsLang=en) - [Discussions](https://docs.boardable.com/knowledge/discussions?hsLang=en) - [Polls](https://docs.boardable.com/knowledge/polls?hsLang=en) - [Tasks & Goals](https://docs.boardable.com/knowledge/tasks-goals?hsLang=en#main-content) - [Tasks](https://docs.boardable.com/knowledge/tasks-goals?hsLang=en#tasks) - [Goals](https://docs.boardable.com/knowledge/tasks-goals?hsLang=en#goals) - [People](https://docs.boardable.com/knowledge/people?hsLang=en) - [Notifications](https://docs.boardable.com/knowledge/notifications?hsLang=en) - [Reports & Data](https://docs.boardable.com/knowledge/reports-data?hsLang=en#main-content) - [Standard Reports](https://docs.boardable.com/knowledge/reports-data?hsLang=en#standard-reports) - [Custom Data Reports](https://docs.boardable.com/knowledge/reports-data?hsLang=en#custom-data-reports) - [Settings](https://docs.boardable.com/knowledge/settings?hsLang=en#main-content) - [Accessibility Features](https://docs.boardable.com/knowledge/settings?hsLang=en#accessibility-features) - [User Settings](https://docs.boardable.com/knowledge/settings?hsLang=en#user-settings) - [Organization Settings](https://docs.boardable.com/knowledge/settings?hsLang=en#organization-settings) - [Forms & Surveys](https://docs.boardable.com/knowledge/forms-surveys?hsLang=en) - [Video Conferencing](https://docs.boardable.com/knowledge/video-conferencing?hsLang=en#main-content) - [Use Boardable Video](https://docs.boardable.com/knowledge/video-conferencing?hsLang=en#use-boardable-video) - [Use Zoom or Microsoft Teams](https://docs.boardable.com/knowledge/video-conferencing?hsLang=en#use-zoom-or-microsoft-teams) - [Release Notes](https://docs.boardable.com/knowledge/release-notes?hsLang=en#main-content) - [2026](https://docs.boardable.com/knowledge/release-notes?hsLang=en#2026) - [2025](https://docs.boardable.com/knowledge/release-notes?hsLang=en#2025) - [Public Site](https://docs.boardable.com/knowledge/public-site?hsLang=en) - [Motions & Votes](https://docs.boardable.com/knowledge/motions-votes?hsLang=en) [![Boardable-logo-white](https://docs.boardable.com/hs-fs/hubfs/Logos/Boardable-logo-white.png?width=250&height=41&name=Boardable-logo-white.png "Boardable-logo-white")](https://boardable.com/) Boardable Help Center Copyright © 2025, Boardable