Troubleshoot Ask Boardable

Before You Begin

Ask Boardable responds to email requests and can send proactive meeting reminders. Use this article to troubleshoot missing emails, unsupported requests, and answers that need review.

You must be an admin to manage proactive email recipients or review conversations.

Emails and Reminders

A Member Did Not Receive the Welcome Email or Reminders

Ask the member to check their spam or junk folder.
Ask the member or their IT team to allow emails from ask@boardable.ai.
- Ask Boardable uses a different sender address than other Boardable emails.
Go to Ask Boardable > Manage Ask Boardable nudges and confirm the member is selected.
- Click Submit if you change the member selections.
If reminders are missing, go to Settings > Transcription & AI and confirm proactive emails are enabled.

A Member Wants to Stop Receiving Proactive Emails

Go to Ask Boardable > Manage AI Emails.
Remove the member from the proactive email recipients.
Click Submit to apply the change.

The member can still email ask@boardable.ai with requests.

Requests

A Member Emailed Ask Boardable but Did Not Receive an Answer

Confirm that the member sent the request from their Boardable login email address. Ask Boardable uses this address to identify the member.

Anyone in your organization can email Ask Boardable once it is enabled, whether or not they are selected for proactive emails.

Ask Boardable Cannot Help With a Request

Ask Boardable uses meeting context and each member’s permissions to respond. It can:

Provide meeting details, agendas, minutes, board packets, and meeting attachments.
RSVP to a meeting.
Look up a member’s own tasks and polls.
Answer questions about using Boardable.

Ask Boardable cannot:

Create, edit, or complete tasks.
Access the document center, discussions, or surveys.

When a request falls outside its supported scope, Ask Boardable explains the limitation and offers alternatives.

Quality and Oversight

An Answer Seems Incorrect

AI can make mistakes. Verify important details against the information in Boardable before relying on an answer.

Admins can review the conversation under Ask Boardable. If you need help reviewing an incorrect answer, contact the Support team.

An Admin Wants to Review Member Questions

Go to Ask Boardable to view member requests and Ask Boardable’s replies. Every conversation is logged and visible to admins. Conversations that require an admin’s help are flagged there.

Questions? Contact your CSM or write to the Support team at support@boardable.com