Boardable

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I. <a href="#h_43570cafbd">Locating Boardable Emails in Spam Folders</a>

II. <a href="#h_246288f288">Creating or Adding To an Allowlist</a>

I. Locating Boardable Emails in Spam Folders

Not receiving Boardable emails most often occurs due to a block occurring within the email account.

Navigate to various folders in the email account to which the mail app may be routing messages, including junk, spam, other, or additional options based on the email provider

Complete an email search containing the word 'Boardable,' adjusting settings so that emails marked as spam are included, as well as emails that have been deleted

1. Navigate to various folders in the email account to which the mail app may be routing messages, including junk, spam, other, or additional options based on the email provider
2. Complete an email search containing the word 'Boardable,' adjusting settings so that emails marked as spam are included, as well as emails that have been deleted
    

To ensure all messages are able to be received and not routed to a spam folder, Boardable sending addresses should be added to an allowlist, otherwise known as "unblock," or "safe senders list":

<a href="mailto:emailer@boardable.com" rel="nofollow noopener noreferrer" target="_blank">emailer@boardable.com</a>

<a href="mailto:hello@boardable.com" rel="nofollow noopener noreferrer" target="_blank">hello@boardable.com</a>

<a href="mailto:hello@emailer.boardable.com" rel="nofollow noopener noreferrer" target="_blank">hello@emailer.boardable.com</a>

1. <a href="mailto:emailer@boardable.com" rel="nofollow noopener noreferrer" target="_blank">emailer@boardable.com</a>
2. <a href="mailto:hello@boardable.com" rel="nofollow noopener noreferrer" target="_blank">hello@boardable.com</a>
3. <a href="mailto:hello@emailer.boardable.com" rel="nofollow noopener noreferrer" target="_blank">hello@emailer.boardable.com</a>

If needed as part of the allowlist, our IP address is: <b>159.135.234.26</b>

The location of the settings to allow emails from specific senders will vary based on the email provider, and if they are not immediately apparent it may be possible to find instructions by searching online:

The following are suggested searches to type:

1. How do I allow an email address in Gmail [replace Gmail with the name of your email app, such as Outlook, Apple Mail, Yahoo, etc.]
2. How do I unblock an email in Mac mail?
3. Why am I not receiving emails from a particular sender?
4. Do I have quarantined emails?

1. Open an internet browser
2. The following are suggested searches to type:
   1. How do I allow an email address in Gmail [replace Gmail with the name of your email app, such as Outlook, Apple Mail, Yahoo, etc.]
   2. How do I unblock an email in Mac mail?
   3. Why am I not receiving emails from a particular sender?
   4. Do I have quarantined emails?

These types of searches will pull up links to articles specific to the mail apps you are using, such as:

<a href="https://support.google.com/a/answer/2640542?hl=en" rel="nofollow noopener noreferrer" target="_blank">Google - allow emails only with authorized addresses or domains</a>

<a href="https://support.microsoft.com/en-us/office/add-recipients-of-my-email-messages-to-the-safe-senders-list-be1baea0-beab-4a30-b968-9004332336ce" rel="nofollow noopener noreferrer" target="_blank">Outlook - add recipients of my email message to the Safe Senders List</a>

<a href="https://support.apple.com/guide/mail/block-or-unblock-senders-mlhl0898d7bb/mac" rel="nofollow noopener noreferrer" target="_blank">Mac Mail - Block or unblock senders in Mail on Mac</a>

<a href="https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/find-and-release-quarantined-messages-as-a-user?view=o365-worldwide#view-your-quarantined-messages" rel="nofollow noopener noreferrer" target="_blank">Microsoft 365 / Outlook - View your quarantined messages</a>

<a href="https://support.microsoft.com/en-us/office/focused-inbox-for-outlook-f445ad7f-02f4-4294-a82e-71d8964e3978?ui=en-us&amp;rs=en-us&amp;ad=us" rel="nofollow noopener noreferrer" target="_blank">Focused Inbox for Outlook</a>

1. <a href="https://support.google.com/a/answer/2640542?hl=en" rel="nofollow noopener noreferrer" target="_blank">Google - allow emails only with authorized addresses or domains</a>
2. <a href="https://support.microsoft.com/en-us/office/add-recipients-of-my-email-messages-to-the-safe-senders-list-be1baea0-beab-4a30-b968-9004332336ce" rel="nofollow noopener noreferrer" target="_blank">Outlook - add recipients of my email message to the Safe Senders List</a>
3. <a href="https://support.apple.com/guide/mail/block-or-unblock-senders-mlhl0898d7bb/mac" rel="nofollow noopener noreferrer" target="_blank">Mac Mail - Block or unblock senders in Mail on Mac</a>
4. <a href="https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/find-and-release-quarantined-messages-as-a-user?view=o365-worldwide#view-your-quarantined-messages" rel="nofollow noopener noreferrer" target="_blank">Microsoft 365 / Outlook - View your quarantined messages</a>
5. <a href="https://support.microsoft.com/en-us/office/focused-inbox-for-outlook-f445ad7f-02f4-4294-a82e-71d8964e3978?ui=en-us&amp;rs=en-us&amp;ad=us" rel="nofollow noopener noreferrer" target="_blank">Focused Inbox for Outlook</a>
    

<a href="https://docs.boardable.com/en/articles/6546156-boardable-system-requirements">Boardable System Requirements:</a> learn about the systems requirements needed to enjoy an optimum experience in the Boardable platform

<a href="https://docs.boardable.com/en/articles/3418848-how-secure-is-boardable">How secure is Boardable?</a>: Boardable security, Secure Sockets Layer (SSL) certification, Amazon Web Services (AWS), terms, and privacy policy

<a href="https://docs.boardable.com/en/articles/6555729-understanding-boardable-domain-allowlist-vpns-and-firewalls">Understanding Boardable Domain Allowlist, VPNs, and Firewalls</a>: learn about what should be on your allowlist for domains as well as VPN and firewall information for the Boardable platform

<a href="https://docs.boardable.com/en/articles/4570916-troubleshooting-why-am-i-receiving-duplicate-email-notifications">Troubleshooting: Why am I receiving duplicate email notifications?</a>: try this quick fix to disable unwanted duplicate email notifications

- <a href="https://docs.boardable.com/en/articles/6546156-boardable-system-requirements">Boardable System Requirements:</a> learn about the systems requirements needed to enjoy an optimum experience in the Boardable platform
- <a href="https://docs.boardable.com/en/articles/3418848-how-secure-is-boardable">How secure is Boardable?</a>: Boardable security, Secure Sockets Layer (SSL) certification, Amazon Web Services (AWS), terms, and privacy policy
- <a href="https://docs.boardable.com/en/articles/6555729-understanding-boardable-domain-allowlist-vpns-and-firewalls">Understanding Boardable Domain Allowlist, VPNs, and Firewalls</a>: learn about what should be on your allowlist for domains as well as VPN and firewall information for the Boardable platform
- <a href="https://docs.boardable.com/en/articles/4570916-troubleshooting-why-am-i-receiving-duplicate-email-notifications">Troubleshooting: Why am I receiving duplicate email notifications?</a>: try this quick fix to disable unwanted duplicate email notifications

Learn how to find and receive Boardable notifications; add the following addresses to your allowlist (aka unblock or safe senders list).

TABLE OF CONTENTS

I. Locating Boardable Emails in Spam Folders

II. Creating or Adding To an Allowlist

I. Locating Boardable Emails in Spam Folders

II. Creating or Adding To an Allowlist

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