Diagnostics Tool
The Diagnostics Tool can be used prior to or during a Boardable Spotlight meeting. As it runs, it scans the computer's video-related settings and provides actionable feedback to ensure the best virtual meeting experience.
Boardable's Diagnostics Tool checks the following:
Speaker
Microphone
Camera
Resolution
Network - UDP
User Datagram Protocol (UDP): communications protocol primarily used to establish low-latency and loss-tolerating connections between applications on the internet
Network - TCP
Transmission Control Protocol (TCP): connection between client and server is established before data can be sent; server must be listening (passive open) in order to establish a connection for requests from client
Audio Connectivity
Video Connectivity
Content Share
The Diagnostics Tool can be run as may times as desired to make sure everything is functioning properly.
Note: The device / browser must allow access to the selected microphone and camera to perform these diagnostics. The Diagnostics Tool will show an alert as it runs if these are not enabled already.
To run diagnostics:
Click here: Diagnostics Tool to open the tool in a new tab
Choose the appropriate information for each box:
Speaker
Microphone
Camera
Media
Region
Click Check my device
Click Play Tone to test the speaker
A tone will play
Click Yes or No to respond to whether the tone is heard
The tool will continue to run more tests until it gets to Content Share
Click Start
Select whether to share entire screen, choose a window, or choose a tab
Click Share
If all is successful, the following will display and the window can be closed
If the test completes with any failures, investigate the areas that failed and run the test again. For instance, the following shows clear network issues. Check the network connectivity and Wi-Fi settings before running the test again.
If Content Share is an issue and all others are successful, it may be an issue with choosing a window. Try choosing Entire Screen or a specific Tab instead.
Note: please refer to Related Articles and the most common problems for more information about enabling a camera and microphone
Related Articles
Learn More / Troubleshoot Spotlight: learn more about possible difficulties, what Spotlight has to offer, and how to troubleshoot when in a meeting
Supported Web Browsers for Boardable: find out which browsers support the Boardable Spotlight meeting feature
Boardable Spotlight Overview: earn about Boardable's video conferencing and the features available during a meeting