Boardable

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<a href="#h_66f54bfe2d">I. Voice Sounds Robotic When Using Airpods</a>

<a href="#h_d53e8bdfea">II. Unable To Access Camera and Microphone</a>

<a href="#h_564fd7e410">IV. Video or Audio Delay / Lag</a>

Below, please find a list commonly reported difficulties with Spotlight and how to fix them. 

I. Voice Sounds Robotic When Using Airpods

If you find that your voice sounds robotic while using Airpods, this likely means Voice Focus is enabled. This can interfere with audio input. 

To fix this, <a href="https://support.apple.com/en-my/HT207009" rel="nofollow noopener noreferrer" target="_blank">disable voice focus</a>.

II. Unable to Access Camera and Microphone

 If you're not able to turn on your camera or microphone during a call, please take the steps below to ensure your device and browser are set to allow Boardable access to these features. 

1. On a Mac: 
 1. <a href="https://support.apple.com/guide/mac-help/control-access-to-the-microphone-on-mac-mchla1b1e1fe/mac" rel="nofollow noopener noreferrer" target="_blank">Check microphone access </a>
 2. <a href="https://support.apple.com/guide/mac-help/control-access-to-the-camera-mchlf6d108da/mac" rel="nofollow noopener noreferrer" target="_blank">Check camera access</a>
2. On a Windows Computer: 
 1. <a href="" rel="nofollow noopener noreferrer" target="_blank">Check Windows camera, microphone, and privacy settings</a>

1. On Google Chrome: 
 1. <a href="https://support.google.com/chrome/answer/2693767?hl=en&amp;co=GENIE.Platform%3DDesktop#:~:text=Change%20a%20site%27s%20camera%20%26%20microphone%20permissions" rel="nofollow noopener noreferrer" target="_blank">Check microphone and camera access</a>
2. On Microsoft Edge: 
 1. <a href="https://support.microsoft.com/en-us/windows/windows-camera-microphone-and-privacy-a83257bc-e990-d54a-d212-b5e41beba857#:~:text=How%20to%20allow%20a%20website%20to%20use%20your%20camera%20or%20microphone%20while%20browsing%20in%20Microsoft%20Edge" rel="nofollow noopener noreferrer" target="_blank">Check microphone and camera access</a>
3. On Firefox:
 1. <a href="https://support.mozilla.org/en-US/kb/how-manage-your-camera-and-microphone-permissions" rel="nofollow noopener noreferrer" target="_blank">Check microphone and camera access</a>

1. Check device settings
 1. On a Mac: 
 1. <a href="https://support.apple.com/guide/mac-help/control-access-to-the-microphone-on-mac-mchla1b1e1fe/mac" rel="nofollow noopener noreferrer" target="_blank">Check microphone access </a>
 2. <a href="https://support.apple.com/guide/mac-help/control-access-to-the-camera-mchlf6d108da/mac" rel="nofollow noopener noreferrer" target="_blank">Check camera access</a>
 2. On a Windows Computer: 
 1. <a href="" rel="nofollow noopener noreferrer" target="_blank">Check Windows camera, microphone, and privacy settings</a>
2. Check browser settings
 1. On Google Chrome: 
 1. <a href="https://support.google.com/chrome/answer/2693767?hl=en&amp;co=GENIE.Platform%3DDesktop#:~:text=Change%20a%20site%27s%20camera%20%26%20microphone%20permissions" rel="nofollow noopener noreferrer" target="_blank">Check microphone and camera access</a>
 2. On Microsoft Edge: 
 1. <a href="https://support.microsoft.com/en-us/windows/windows-camera-microphone-and-privacy-a83257bc-e990-d54a-d212-b5e41beba857#:~:text=How%20to%20allow%20a%20website%20to%20use%20your%20camera%20or%20microphone%20while%20browsing%20in%20Microsoft%20Edge" rel="nofollow noopener noreferrer" target="_blank">Check microphone and camera access</a>
 3. On Firefox:
 1. <a href="https://support.mozilla.org/en-US/kb/how-manage-your-camera-and-microphone-permissions" rel="nofollow noopener noreferrer" target="_blank">Check microphone and camera access</a>

 If your voice echos during a Spotlight meeting, please try the steps below to fix it: 

Try using a high-quality headset or disable audio on all computers in the room but one when conferencing in close proximity to other participants

Check the connection of camera (if using an external one) 

Change browsers (i.e. if using Safari, leave the meeting and try joining from Chrome) 

1. Try using a high-quality headset or disable audio on all computers in the room but one when conferencing in close proximity to other participants
2. Check the connection of camera (if using an external one) 
3. Change browsers (i.e. if using Safari, leave the meeting and try joining from Chrome) 

 This is often caused by low bandwidth. Please test your bandwidth to ensure it can meet the Spotlight requirements listed below:  

Call with 3-4 participants:

Call with 5 or more participants:

- Call with two participants
 - 650 kbps
- HD mode 
 - 1400 kbps
- Call with 3-4 participants:
 - 450 kbps
- Call with 5 or more participants: 
 - 184 kbps
- Presenting documents
 - 1200 kbps

<a href="https://diagnostics.boardable.com/" rel="nofollow noopener noreferrer" target="_blank">Video Diagnostics</a>: Test browser compatibility, microphone, speaker, resolution, and connection all in one test that can be used prior to, or during, a meeting

<a href="https://docs.boardable.com/en/articles/6512385-spotlight-diagnostics-tools">Spotlight Diagnostics Tools</a>: Learn how to use the video diagnostics tool

<a href="https://docs.boardable.com/en/articles/6513000-supported-web-browsers-for-boardable-spotlight">Supported Web Browsers for Boardable Spotlight</a>: Find out which browsers support our Boardable Spotlight Meeting feature

<a href="https://docs.boardable.com/en/articles/6511960-boardable-spotlight-overview">Boardable Spotlight Overview</a>: Learn about Boardable's video conferencing and the features available during a meeting

<a href="https://docs.boardable.com/en/articles/6507189-muting-attendees-shortcuts-and-useful-tips-in-spotlight">Muting Attendees, Shortcuts, and Useful Tips in Spotlight</a>: Learn about keyboard shortcuts, muting available, using AirPods, and voice focus in Boardable Spotlight meetings

<a href="https://docs.boardable.com/en/articles/6512761-agenda-progress-marker-live-updates">Agenda Progress Marker &amp; Live Updates</a>: Keep participants on the same page during meetings with the Agenda Progress Marker and Agenda Live Updates

<a href="https://docs.boardable.com/en/articles/6507153-record-a-meeting-in-boardable-spotlight">Record a Meeting in Boardable Spotlight</a>: Boardable Spotlight allows users to record meetings, review past recordings, and send meeting recordings

<a href="https://docs.boardable.com/en/articles/6512728-chat-in-boardable-spotlight">Chat in Boardable Spotlight</a>: Learn how to chat in a meeting and review the chats later in Boardable Spotlight

<a href="https://docs.boardable.com/en/articles/6546114-screen-sharing">Screen Sharing</a>: Learn how to screen share using Boardable Spotlight

<a href="https://docs.boardable.com/en/articles/6558497-view-and-upload-documents-from-spotlight-meeting">View and Upload Documents From Spotlight Meeting</a>: Upload files without ever leaving your virtual meeting. Upload from your computer, Document Center, Google Drive, Dropbox, or OneDrive

<a href="https://docs.boardable.com/en/articles/6507150-meeting-documents-presenting">Meeting Documents — Presenting</a>: Learn how to present documents in Boardable Spotlight

- <a href="https://diagnostics.boardable.com/" rel="nofollow noopener noreferrer" target="_blank">Video Diagnostics</a>: Test browser compatibility, microphone, speaker, resolution, and connection all in one test that can be used prior to, or during, a meeting
- <a href="https://docs.boardable.com/en/articles/6512385-spotlight-diagnostics-tools">Spotlight Diagnostics Tools</a>: Learn how to use the video diagnostics tool
- <a href="https://docs.boardable.com/en/articles/6513000-supported-web-browsers-for-boardable-spotlight">Supported Web Browsers for Boardable Spotlight</a>: Find out which browsers support our Boardable Spotlight Meeting feature
- <a href="https://docs.boardable.com/en/articles/6511960-boardable-spotlight-overview">Boardable Spotlight Overview</a>: Learn about Boardable's video conferencing and the features available during a meeting
- <a href="https://docs.boardable.com/en/articles/6507189-muting-attendees-shortcuts-and-useful-tips-in-spotlight">Muting Attendees, Shortcuts, and Useful Tips in Spotlight</a>: Learn about keyboard shortcuts, muting available, using AirPods, and voice focus in Boardable Spotlight meetings
- <a href="https://docs.boardable.com/en/articles/6512761-agenda-progress-marker-live-updates">Agenda Progress Marker &amp; Live Updates</a>: Keep participants on the same page during meetings with the Agenda Progress Marker and Agenda Live Updates
- <a href="https://docs.boardable.com/en/articles/6507153-record-a-meeting-in-boardable-spotlight">Record a Meeting in Boardable Spotlight</a>: Boardable Spotlight allows users to record meetings, review past recordings, and send meeting recordings
- <a href="https://docs.boardable.com/en/articles/6512728-chat-in-boardable-spotlight">Chat in Boardable Spotlight</a>: Learn how to chat in a meeting and review the chats later in Boardable Spotlight
- <a href="https://docs.boardable.com/en/articles/6546114-screen-sharing">Screen Sharing</a>: Learn how to screen share using Boardable Spotlight
- <a href="https://docs.boardable.com/en/articles/6558497-view-and-upload-documents-from-spotlight-meeting">View and Upload Documents From Spotlight Meeting</a>: Upload files without ever leaving your virtual meeting. Upload from your computer, Document Center, Google Drive, Dropbox, or OneDrive
- <a href="https://docs.boardable.com/en/articles/6507150-meeting-documents-presenting">Meeting Documents — Presenting</a>: Learn how to present documents in Boardable Spotlight

Learn more about possible difficulties, what Spotlight has to offer, and how to troubleshoot when in a meeting.

TABLE OF CONTENTS

I. Voice Sounds Robotic When Using Airpods

II. Unable To Access Camera and Microphone

III. Echoing

IV. Video or Audio Delay / Lag

I. Voice Sounds Robotic When Using Airpods

II. Unable to Access Camera and Microphone

III. Echoing

IV. Video or Audio Delay / Lag

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