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Reset or Access Your Account Without a Password

Recover your account by resetting your password or logging in through a secure email link.

In This Article

Before You Begin
Use a Magic Link
Reset Your Password
Change Your Password After Logging In
Troubleshooting

Before You Begin

Boardable provides two secure ways to access your account if you cannot remember your password. You can either log in using a magic link sent to your email or reset your password through a secure reset link.

Use a magic link when you want quick access without changing your password. Reset your password if you want to create a new one for future logins.

If you see the message These credentials do not match our records, you must reset your password before continuing.

Prerequisites

  • Access to your login email address

Use a Magic Link

Use a magic link to sign in without entering a password.

  1. Go to the Boardable login page.
  2. Select Magic Link.
  3. Enter your login email address.
  4. Select Submit.
    • A confirmation message appears indicating a login link has been sent.
  5. Open the email and select the login link.
  6. If two-factor authentication (2FA) is enabled, complete authentication to finish signing in.

Reset Your Password

Reset your password if you need to create a new one.

  1. Go to the Boardable login page.
  2. Select Forgot your password?
  3. Enter your login email address.
  4. Select Send Password Reset Link.
    • A reset email is sent to your login address.
  5. Open the email and select Reset password.
  6. On the reset page:
    • Re-enter your login email.
    • Enter and confirm your new password.
  7. Select Reset password to complete the update.

Change Your Password After Logging In

Set a permanent password after logging in with a magic link or SSO.

  1. Log in using a magic link or SSO.
  2. Select your profile image in the top right.
  3. Select User Settings.
  4. Select Login and Password.
  5. Enter and confirm your new password.
  6. Select Save.

Troubleshooting

I didn’t receive the email

  • Check your spam or junk folder.
  • Confirm you entered the correct login email address.

My password reset isn’t working

  • Ensure you are using the email associated with your account.

I’m prompted for 2FA

  • Complete two-factor authentication if it is enabled, even when using a magic link.

Questions? Contact your CSM or write to the Support team at support@boardable.com