--- title: Reset or Access Your Account Without a Password description: Learn how to change your password and review Boardable's password policy --- [Skip to content](https://docs.boardable.com/knowledge/how-to-update-password#main-content) ![boardable-logo-dark-1.png\]](https://docs.boardable.com/hs-fs/hubfs/Logos/boardable-logo-dark-1.png?height=38&name=boardable-logo-dark-1.png) Open main navigation Close main navigation - [Go to Boardable](https://app.boardable.com/login) [Go to Boardable](https://app.boardable.com/login) Advice and answers from the Boardable Team - There are no suggestions because the search field is empty. 1. [Help Center](https://docs.boardable.com/knowledge?hsLang=en) 2. [Getting Started](https://docs.boardable.com/knowledge/getting-started?hsLang=en) 3. [Login and Setup](https://docs.boardable.com/knowledge/getting-started?hsLang=en#login-and-setup) # Reset or Access Your Account Without a Password ## Recover your account by resetting your password or logging in through a secure email link. ### In This Article Before You Begin Use a Magic Link Reset Your Password Change Your Password After Logging In Troubleshooting --- ### Before You Begin Boardable provides two secure ways to access your account if you cannot remember your password. You can either log in using a magic link sent to your email or reset your password through a secure reset link. Use a magic link when you want quick access without changing your password. Reset your password if you want to create a new one for future logins. If you see the message *These credentials do not match our records*, you must reset your password before continuing. **Prerequisites** - Access to your login email address --- ### Use a Magic Link Use a magic link to sign in without entering a password. 1. Go to the Boardable login page. 2. Select **Magic Link**. 3. Enter your login email address. 4. Select **Submit**. - A confirmation message appears indicating a login link has been sent. 5. Open the email and select the login link. 6. If two-factor authentication (2FA) is enabled, complete authentication to finish signing in. --- ### Reset Your Password Reset your password if you need to create a new one. 1. Go to the Boardable login page. 2. Select **Forgot your password?** 3. Enter your login email address. 4. Select **Send Password Reset Link**. - A reset email is sent to your login address. 5. Open the email and select **Reset password**. 6. On the reset page: - Re-enter your login email. - Enter and confirm your new password. 7. Select **Reset password** to complete the update. --- ### Change Your Password After Logging In Set a permanent password after logging in with a magic link or SSO. 1. Log in using a magic link or SSO. 2. Select your profile image in the top right. 3. Select **User Settings**. 4. Select **Login and Password**. 5. Enter and confirm your new password. 6. Select **Save**. --- ### Troubleshooting **I didn’t receive the email** - Check your spam or junk folder. - Confirm you entered the correct login email address. **My password reset isn’t working** - Ensure you are using the email associated with your account. **I’m prompted for 2FA** - Complete two-factor authentication if it is enabled, even when using a magic link. --- Questions? 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