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Reset or Access Your Account Without a Password

Recover your account by resetting your password or logging in through a secure email link.

In This Article
Before You Begin
Log In Without a Password
Reset Your Password
Change Password After Logging In
Troubleshooting

Before You Begin

Boardable provides two secure ways to access your account when you cannot remember your password:

  • Log in without a password using a one-time email link.

  • Reset your password through an emailed reset link.

You must reset your password if you see the message These credentials do not match our records when signing in with the correct data server.

Log In Without a Password

Use this method to access your account without resetting your password.

  1. Go to the Boardable login page.

  2. Select Log in without password.

  3. Enter your login email address.

  4. Select Submit.

    • A confirmation message appears indicating a login link has been sent.

  5. Open the email sent to your login address and select the login link.

  6. If two-factor authentication (2FA) is enabled, complete authentication to finish signing in.

Reset Your Password

Use this option if you need to create a new password to access your account.

  1. Go to the Boardable login page.

  2. Select Forgot your password?

  3. Enter your login email address.

  4. Select Send Password Reset Link.

    • A reset message is sent to your login address.

  5. Open the email and select Reset password.

  6. On the reset page:

    • Re-enter your login email.

    • Enter and confirm your new password.

  7. Select Reset password to complete the update.

Change Password After Logging In

Use this method if you logged in without a password or through SSO.

  1. Log in without a password or using SSO.

  2. Select your profile image (top right).

  3. Select User Settings.

  4. Select Login and Password.

  5. Enter and confirm your new password.

  6. Select Save.

Troubleshooting

  • If the login or reset email does not arrive, check spam and confirm the correct login address was entered.

  • Password resets work only for the login email associated with your account.

  • 2FA must be completed if enabled, even when logging in without a password.

Questions? Contact your CSM or write to the Support team at support@boardable.com.