TABLE OF CONTENTS
I. Send to New User(s) Not Yet Invited
An invitation has not been sent to a user if Send Later was clicked when the invitation pop-up was displayed after creating the user or users.
It is easy to see in Boardable which users have not received an invitation because there are two designations in the People directory:
Status of the user displays Invitation not sent
Option to send invitations not yet sent is available at the top of the People directory
To send invitations to those users that have been added, but not yet emailed:
Click People from the main menu panel (if not already in the People directory)
Click Send in the top menu across from the title People
It will note how many users have not been sent invitations
The Send Invitation window will pop-up
Update the message as desired
Verify that the correct user(s) are noted under Invitations will be sent to
Click Send Invitations
II. Resend Unaccepted Invitations
In Boardable, an unaccepted invitation is when the user's status shows either of these next to their name:
Invitation delivered
Invitation pending
Sort the People directory by Invitation Status to viewing outstanding invitations together.
To resend unaccepted invitations:
Click People from the main menu panel (if not already in the People directory)
Click Re-send Unaccepted Invitations in the top menu across from the title People
The Send Invitation window will pop-up
Update the message as desired
Verify that the correct user(s) are noted under Invitations will be sent to
Click Send Invitations
III. Resend to Any User Selected
There may be times when resending the invitation makes sense, such as If a user has lost the link, can't find the email, or a multitude of other reasons.
To resend an invitation to any user:
Click People from the main menu panel (if not already in the People directory)
Click in the box next to the person's name to add a checkmark
Repeat this for every person that invitations will be sent to
A pop-up box appears at the bottom of the page with options
The number of people selected will be displayed (designated in picture below by arrow)
Click Send Invitations (designated in picture below by rectangle)
The Send Invitation window will pop-up
Update the message as desired
Verify that the correct user(s) are noted under Invitations will be sent to
Click Send Invitations
Related Articles
Overview of the People Directory: learn how to make the most of the people directory with search, different views, and understanding when users access Boardable
Account Roles and Permissions: learn about the different types of account roles and the associated permissions within Boardable
Add / Invite Single User to Boardable: learn how to add new users to Boardable and send invitations
Add / Invite Multiple People to Boardable: learn how to add / invite multiple users to Boardable by just filling out the Invite to Boardable form once!
Edit Boardable User as Administrator: learn how to edit user information as an Administrator and what information the Administrator edits versus the user