Did you know that having a low internet connection can cause poor sound and video quality during virtual meetings? The new Spotlight Internet Connection Alerts detects issues with your internet connection and sends you an instant alert with tips on how to troubleshoot to help your meetings run more smoothly.
If you receive an alert, we recommend checking your internet connection with Spotlight Video Diagnostics and troubleshooting with your network provider.
Check Your Internet Connection
If your internet connection is low and you are unable to join a meeting, an alert will appear at the top of your screen. Check your internet connection and try joining the meeting again.
Slow Network Detected
If you begin to experience frozen screens, distortion, delays in audio, you will receive the alert below due to a slow network connection.
Poor Network Conditions - Turn Off Your Video
If poor network conditions continue, an alert will appear with a recommendation to your off your video.
Improved Network Conditions - Turn On Your Video
You will receive an alert to turn your video back on once your network conditions have improved.
Boardable Spotlight Overview: learn about Boardable's virtual and hybrid meeting platform
Learn More / Troubleshoot Spotlight: learn more about possible difficulties, what Spotlight has to offer, and how to troubleshoot when in a meeting
Spotlight Diagnostics Tool: use our Diagnostic Tool to check your internet connection and your computer's audio and videos settings
Supported Web Browsers for Boardable Spotlight: find out which browsers support Boardable Spotlight