If the error text below is displayed when trying to join a Boardable Video conferencing session, this means the browser's security settings block Boardable Video from accessing the camera or microphone.

Unblock your camera and microphone

To fix the problem, complete the instructions provided by the pop out.

This is often caused by low bandwidth. Often, blurring is brief and resolves without intervention. If delays or blurred video feeds persist over time, please review the network capacity:

If this displays a network quality other than good, the experience of the call can be improved by switching to a different network connection.

When a participant’s audio feed sounds garbled, choppy, robotic, or under water, they can improve this by disabling a setting called Noise reduction.

This setting is enabled by default for all participants. This is because for most, its only effect is to reduce sounds other than the participant’s voice which may be captured by their mic, such as nearby traffic, voices from another room, etc.

For a small number of devices, though, this setting can also distort the audio, causing the participant’s voice to cut in and out.

To disable this setting, and fix the issue:

Meeting pages set up to use Boardable Video contain a blue Join Meeting button at the top right side of the page.

If this button is missing from a meeting page, this means that to use Boardable Video, the meeting needs to be edited.

To do so:

If the Boardable Video is the desired video conferencing platform, but another platform (such as Zoom) is listed on the calendar event, this means the meeting needs to be edited to use Boardable video.

This can only be done by an admin, meeting creator / owner, or meeting collaborator.

To do so:

The following Boardable Video features are not supported on the mobile app:

To use these features, please join the meeting from the web, or from the desktop app, instead of from the mobile app.

Screen Share is not supported on the desktop app. For this reason, this button is not provided on the meeting options menu at the bottom of the call screen.

To screen share during a Boardable Video Meeting, use the web app instead of the desktop app.

The following users can start a Boardable Video Session:

When anyone other than those listed above tries to do so, the message “Waiting on administrator to start the meeting...” displays.

To prevent this message and let a user start a video session, please review the desired user’s account role or meeting role, and change it to one of those listed above.

When the video conferencing screen is grey or white with an “ad removed” error message, preventing participation in the conferencing session, please refresh to clear this error message and access the meeting.

If video or audio performance during a Boardable Video meeting does not match the needs or expectations, taking the steps below can improve the experience.

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